Delete account · GORydz Freight

Delete yourGORydz Freight account

You can permanently delete your GORydz Freight account at any time. This page explains how, what gets deleted, and what we're legally required to keep.

Published by GORydz, Inc. · Last updated May 13, 2026

How to delete your account

Pick whichever path is easiest. Both have the same result.

Option 1 · In the app (fastest)

  1. Open the GORydz Freight Shipper or GORydz Freight Carrier app and sign in.
  2. Tap Profile or Settings → Account.
  3. Scroll to the bottom and tap Delete Account.
  4. Re-enter your password to confirm it's you.
  5. Type the word DELETE in the confirmation field and submit.

Your account is deleted immediately. You'll be signed out and the app returns to the login screen.

Option 2 · By email

Email us from the address on your account and we'll process the deletion manually within 30 days.

[email protected]
Include in your message:
  • The phrase “Delete my account”
  • The email address registered with your account
  • Whether you're a Shipper or Carrier

Before you delete

  • Complete or cancel any active load or shipment. The app blocks deletion while a shipment is in progress.
  • Settle any freight payments directly with the other party. GORydz does not hold freight funds, so there is no balance for us to pay out or transfer.
  • Save any documents you need. Once deleted, your load history and uploaded documents are no longer accessible from the app.
  • Deletion is permanent. A new sign-up with the same email or phone starts a fresh account with no history.

What we delete vs. keep

We delete everything we're allowed to. A small amount of data is retained or anonymized because we're required to under U.S. tax, payment, and safety laws.

Deleted immediately

  • Your name, business name, email, password, phone number
  • Company logo / profile photo
  • Saved addresses and frequent pickup/delivery locations
  • Saved membership payment methods (Stripe tokens)
  • Notification preferences and push tokens
  • Shipper profile / Carrier profile records
  • Linked devices / login sessions
  • In-app messages tied to your loads
  • Loads or shipments that never reached “completed” status
  • Carrier: operating-authority details, insurance and equipment documents, equipment records, location history
  • Active sessions are immediately signed out

Anonymized or retained (with retention period)

  • Completed and cancelled loads — kept for U.S. federal and state tax-reporting and platform trust-and-safety review. Personal identifiers are removed and the load is reassigned to an anonymous sentinel record. Retained for 7 years.
  • Membership-billing records — held by Stripe under PCI-DSS and IRS retention rules for our membership and access fees. We cannot delete records held by Stripe on our behalf. Retained for 7 years. GORydz does not hold or process freight payments, so there are no freight-payment records to retain.
  • Account-deletion audit row — we log the deletion event itself (user ID, role, timestamp, optional reason) to comply with consumer-protection inquiries. Retained for 3 years.
  • Aggregated, non-identifying analytics — counts of loads and shipments and total miles. No way to link back to you. Retained indefinitely.
  • Server log files — IP addresses and request logs may appear in server logs for up to 90 days before they rotate out.

Want to delete only some data, not your whole account?

You can request partial deletion (e.g., your saved addresses, your load history, your profile photo) without closing the account.

How to delete specific data →

Need help?

Email [email protected] and we'll respond within 5 business days.